Warranty, Return & Refund Policy

Policy Clauses

• 1
  Product Inspection on Receipt Most Tech Mart products are supplied in the manufacturer's sealed packaging. For showroom purchases, customers are requested to inspect the product in the presence of our sales representative before accepting it. If a warranty is declared with the product, the customer can enjoy warranty benefits for the specified period.
• 2
  For Online Orders If any defect or issue is found in a product received through an online order, customers must contact our hotline or customer support within 24 hours of receiving the delivery.
• 3
  Warranty & Replacement Facility If a manufacturing defect is found in a warranty-covered product, it will be eligible for replacement. In such cases, once the product is returned to Tech Mart, our technical team will inspect it and take the necessary action.
• 4
  Warranty Processing Time Product warranty is provided by the manufacturer or brand authority, so replacement or warranty claims may take some time to complete. Customers will need to wait for the required time until the replacement product is supplied. Transportation costs for sending and receiving the product during a warranty claim must be borne by the customer.
• 5
  Replacement via Delivery Service If a customer wants to exchange a product through our delivery service, an additional delivery charge will apply. For locations outside Dhaka, the relevant courier charge will apply.
  
  However, if the product is damaged due to breakage, burning, short circuit, water ingress, or negligent use, it will not be covered under warranty or replacement.
• 6
  Items Not Covered by Warranty No warranty applies to the stylus provided with digital devices.
  
  Additionally, normal wear and tear on cables, charging cables, ports, or connectivity resulting from prolonged use will not be covered under warranty.
• 7
  Terms for Return & Exchange Customers are encouraged to verify the product description, specifications, and compatibility listed on the website before purchase. After receiving the product, if:

  • the product is not compatible with the customer's device; or
  • the customer no longer wishes to use the product for personal reasons;

  the request for return or exchange will not be accepted in such cases.
• 8
  Refund Policy If Tech Mart authorities approve a refund under special and justified circumstances, the amount will be returned through the same payment channel used by the customer.
  
  The refund process generally takes 7 to 10 working days to complete.
  
  For amounts paid via mobile banking, online payment gateways, or POS machines, applicable refund charges may apply.

Non-Refundable Charges

Guidelines for Courier Delivery

• Inspect the Package When receiving a product via courier, customers must inspect the external condition of the package.
• Do Not Accept a Damaged Package If the package is found torn, damaged, or broken, customers are requested not to accept the product from the courier representative.
• Responsibility After Acceptance If a customer accepts a visibly damaged product, no complaint or compensation claim related to it will be accepted afterward.